Synthesys multiplies your output, not your headcount.
Some companies our
team has worked with:
Synthesys, explained
Synthesys, explained
Synthesys
AI built for calling.
AI built for calling.
Developed by telecom engineers and enterprise operators, Synthesys is refined through patterns and learnings from millions of calls across our global network.
Autonomous and ready to work.
Synthesys runs around the clock — answering inbound calls, qualifying leads, booking appointments, and following up automatically. Every interaction is handled instantly, without adding headcount.
Trained on your policy and controls.
Like a seasoned rep, Synthesys gets smarter over time. It follows your exact compliance requirements, scripts, and escalation rules — and improves continuously with every call.
Knows when to act, and when to ask.
Synthesys understands when to resolve an issue autonomously and when to involve your team. If a situation is sensitive or high-value, you’ll be looped in immediately.
Your policy and compliance, auto-enforced.
Your policy and compliance, auto-enforced.
Control every word.
Prompts, memory, and fallback logic keep conversations accurate, on-brand, and compliant — every time.
Secure every interaction.
SOC 2 Pending, HIPAA, and GDPR compliance come standard. Data is encrypted, redacted, and stored in-region.
Route by rules.
Skills, tags, and schedules direct calls to the right destination, instantly.
Log it all.
Every call, transcript, QA tag, and outcome is captured and synced to your systems.
“People ask how we’re using AI for phones, and I have a simple answer for them. We use Synthesys.”
“People ask how we’re using AI for phones, and I have a simple answer for them. We use Synthesys.”
Rachel Kim
COO, MedFlow HealthTech
“People ask how we’re using AI for phones, and I have a simple answer for them. We use Synthesys.”
Rachel Kim
COO, MedFlow HealthTech
Routine tasks, handled for you.
Routine tasks, handled for you.
Never chase another missed call.
Reclaim hours lost each week trying to track down prospects or customers. Synthesys automates every step — from answering and qualifying calls to logging outcomes and triggering next steps.
No more manual data entry.
Synthesys automatically records, transcribes, and categorizes every conversation — tagging outcomes, next steps, and sentiment — and ensures perfect syncing to your CRM or help desk.
Handle 10x more calls in half the time.
From qualification to follow-up, Synthesys processes even the most complex interactions with unmatched accuracy, so nothing slips through the cracks.
Sales & customer service just got faster.
Our customers are proof.
Telecommunications just got faster. Our customers are proof.
21%
Contact rate
(up from 8%)
21%
Contact rate
(up from 8%)
21%
Contact rate
(up from 8%)
10x
Increase in outbound
capacity
10x
Increase in outbound
capacity
10x
Increase in outbound
capacity
38%
lower cost per booked
site survey
38%
lower cost per booked
site survey
38%
lower cost per booked
site survey
20
New inspections booked monthly
20
New inspections booked monthly
20
New inspections booked monthly
FAQ
FAQ
Synthesys is an enterprise-level AI telecommunications platform specializing in voice infrastructure, designed to automate inbound and outbound calls. Our voice technology seamlessly engages in real-time, human-like conversations—answering incoming calls, intelligently routing them, scheduling appointments, leaving voicemails, and handling follow-ups via automated SMS and phone. Built to handle multilingual interactions effortlessly, Synthesys integrates smoothly into your existing tech stack.
Yes. Synthesys offers a fully guided, hands-on demo experience where you can test our AI-driven voice solutions. During this trial, you can experience inbound call handling, automated outbound campaigns, real-time appointment booking, voicemail detection, call escalation, and seamless CRM integrations. It’s the best way to evaluate how Synthesys reduces workload and boosts operational efficiency without any upfront commitment.
In short, yes. Synthesys was built to replace your team and enhance your top performers’ capabilities. Our intelligent voice automation handles repetitive, high-volume tasks such as qualifying leads, booking appointments, answering FAQs, and managing customer follow-ups. This frees your team to focus on higher-value interactions that require human judgment and empathy. It’s particularly effective after-hours, during scaling phases, and when handling multilingual calls globally.
Synthesys prioritizes security and compliance. Our infrastructure uses advanced encryption and is fully compliant with SOC 2, HIPAA, and GDPR, making it ideal for sensitive sectors such as healthcare, financial services, and telecommunications. Your data remains secure and private, ensuring regulatory compliance at every interaction.
Absolutely. Synthesys is built to be highly flexible and fully customizable. Whether you’re setting up sophisticated call routing, automated scheduling, lead qualification, or customer onboarding workflows, Synthesys offers comprehensive 1:1 done-for-you customization tailored to your operational strategy and business goals.
Yes. Synthesys integrates seamlessly with nearly any CRM, ERP, or support system—Salesforce, HubSpot, Zoho, Zendesk, GoHighLevel, and more—via direct webhooks. Maintain your existing workflows while enhancing them with powerful voice automation.
You can deploy Synthesys within days, not weeks. Our onboarding team handles initial setup and integration, so your support, sales, and operations teams see productivity gains immediately—with minimal IT involvement.
Synthesys gives you total control over your brand’s tone, vocabulary, and conversation structure. Our advanced dialogue management lets you define escalation rules and fallback responses, ensuring brand consistency and professional interactions at all times.
If Synthesys encounters unfamiliar input, it triggers intelligent fallback strategies: asking clarifying questions, suggesting alternatives, or escalating to a human agent based on rules like customer sentiment or repeated recognition failures. This keeps every conversation smooth and professional.
Yes—Synthesys includes voicemail detection, spam filtering, and call validation. It automatically skips non-productive contacts (voicemails, disconnected numbers, spam), so your call resources stay focused on revenue-generating conversations.
No. We’re fully done-for-you. Our technical fulfillment team handles all integrations, prompting, and setup. Your non-technical teams simply manage and monitor via our user-friendly dashboard.
Absolutely. Choose from a library of realistic voices or upload your own for custom voice cloning. Align every interaction with your unique brand tone and style.
Synthesys is built for enterprise-level scale. Whether you process hundreds or tens of thousands of calls per day, our infrastructure delivers real-time, low-latency performance—no additional headcount required.
AI voice automation leverages ASR, NLU/LLM, dialogue management, and neural TTS to conduct natural, end-to-end voice conversations—automating tasks like inquiry handling, appointment booking, lead qualification, 24/7 support, and outbound campaigns.
Synthesys leads the market with real-time conversational accuracy, deep customization, enterprise-grade security/compliance, multilingual support, seamless integrations, and proven ROI. It’s the only platform designed for high-stakes, scalable voice infrastructure.
Synthesys combines four key components:
ASR: Converts speech to text, filtering noise for clarity.
NLU & LLM: Interprets intent and extracts context.
Dialogue Management: Decides next actions—answers, routing, escalation.
