Synthesys

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AI Voice Automation for Utilities & Energy Providers

Serve more customers with fewer missed calls. Synthesys handles billing inquiries, outage reports, service appointments, and usage alerts—instantly, across 20+ languages, and with 24/7 coverage.

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Some companies our

team has worked with:

Solutions for

Utilities

Billing & Payment Inquiries

Answer common billing questions, take payments, and send follow-up SMS confirmations.

Outage Reporting & Alerts

Log outage reports, confirm affected areas, and provide ETA updates via voice.

Service Scheduling

Let customers book meter installations, repairs, or maintenance by phone.

Usage Notifications & Reminders

Deliver peak usage alerts, conservation tips, and program eligibility notifications.

Always-on phone support for critical infrastructure

Utility companies can’t afford to miss calls—especially during peak hours or outages. Synthesys provides always-available voice support for high-volume, compliance-sensitive customer interactions. Whether you’re LADWP, Con Edison, PG&E, or a regional water provider, Synthesys helps you scale without expanding your call center.

With 500ms response latency and support for over 70 languages, Synthesys is ideal for diverse urban and regional populations. All conversations are encrypted, redacted, and fully SOC 2 Pending, CCPA, and GDPR compliant.

Always-on phone support for critical infrastructure

Always-on phone support for critical infrastructure

Real-World Applications

Report or Inquire About an Outage

Capture customer info, location, and issue type without agent intervention.

Collect Payments Automatically

Verify account status, take payments, and confirm via voice and SMS.

Book Service Appointments

Schedule visits for maintenance, upgrades, or inspections automatically.

How it works

Script Utility-Specific Workflows

We help design voice flows for outages, payments, appointments, and alerts.

Connect Your Systems

Integrate with your billing platform, ticketing system, or GIS database via API.

Go Live Fast

Deploy AI voice coverage in 7–14 days across all service areas and call types.

Results you can expect

Handle 80%+ of routine customer calls without live agents
<1s response time, including outage surges
3–5x faster payment and outage ticket resolution
Improved accessibility for multilingual or low-bandwidth communities

Integrations for everything

Synthesys comes ready to run out of the box. But if your business needs more, our ecosystem of CRM, sales, and support integrations connects you to the tools you already use - with over 200+ apps for whatever specialized features you might need.