Travel and transportation companies lose bookings to slow response times and to competitors who answer first. Synthesys handles booking enquiries, itinerary questions, cancellations, and rescheduling requests automatically—so your team focuses on complex itineraries and high-value clients while every inbound call is converted.
Synthesys is trusted by:
Booking Enquiries & Reservation Assistance
Handle inbound booking calls, answer availability and pricing questions, and guide callers through the reservation process—24/7, in any language.
Itinerary Changes & Rescheduling
Process change requests, cancellations, and reschedules via voice—collecting the required details and routing to your operations team for confirmation.
Pre-Departure Communication
Automate pre-departure calls or messages with departure details, check-in instructions, and upsell opportunities—personalised to each traveller's booking.
Post-Trip Follow-Up & Reviews
Run automated post-trip satisfaction calls and review requests—capturing feedback and building your testimonial base without manual outreach.
Convert Enquiry Calls into Bookings Before They Hit a Competitor's Site
Synthesys answers every inbound call, qualifies the travel need, and guides the caller toward a booking—no hold time, no lost leads to online comparison.
Manage Change Requests and Cancellations Without Tying Up Your Team
Itinerary changes, date reschedules, and cancellation requests handled via structured voice workflows—your team sees the structured request, not the raw call.
Build Your Review Base on Autopilot
Post-trip satisfaction calls and review prompts run automatically after every completed booking—building your testimonial pipeline without staff effort.
1
We Map Your Booking and Communication Flows
Enquiry handling, booking assistance, change requests, pre-departure, and post-trip—each stage configured to your process and product range.
2
We Connect to Your Booking System
Synthesys integrates with most travel CRM and reservation platforms via API—accessing booking data to personalise every automated interaction.
3
Go Live in 7–14 Days
Start with inbound booking support and deploy pre-departure communication from there.
Answer every inbound booking enquiry immediately, including after hours
Reduce manual change and cancellation handling with structured voice workflows
Increase pre-departure communication consistency across every booking
Grow your review base with automated post-trip follow-up
Can Synthesys handle booking changes and cancellations?
Does it support multilingual travellers?
Can it send pre-departure information automatically?
Does it integrate with our booking or CRM platform?
Can we use it for group travel or charter bookings?
See What Your Booking Conversion Looks Like When Every Enquiry Gets Answered
Book a call with our team. We'll walk through your current enquiry and booking process and show you where Synthesys has the most impact.
