Telecom contact centers manage some of the highest call volumes in any industry—billing, technical support, activations, upgrades, and churn risk—on teams that were never sized for it. Synthesys handles the transactional majority automatically, routes technical issues to the right tier, and proactively works your at-risk base before they port out.
Synthesys is trusted by:
Billing Enquiries & Account Management
Answer billing questions, process payment arrangements, explain charges, and handle account updates without routing to a live agent.
Service Activation & Number Porting
Guide customers through activation, SIM swap, porting requests, and plan changes via structured voice workflows integrated with your provisioning systems.
Technical Support Triage & Routing
Identify the nature of a technical issue, guide customers through basic troubleshooting steps, and route unresolved issues to the correct support tier with full context.
Churn Prevention & Retention Outreach
Identify at-risk customers—approaching contract end, with recent complaints, or high payment risk—and trigger proactive retention conversations before they leave.
Deflect 60–70% of Routine Inbound Without Degrading Experience
Billing, account management, and basic service calls handled automatically—customers get faster answers, agents handle fewer low-value calls.
Route Technical Issues to the Right Tier First Time
Synthesys identifies issue type, walks through tier-1 troubleshooting, and routes unresolved issues directly to the correct specialist—no internal transfers.
Reach At-Risk Customers Before They Port Out
Automated churn prevention outreach—triggered by contract end dates, complaint history, or payment risk—starts the retention conversation before the customer calls to cancel.
1
We Map Your Call Types and Routing Logic
Billing, tech support, activations, retention—we design call flows that match your contact center structure and escalation paths.
2
We Integrate with Your BSS and CRM
Synthesys connects to your billing system, provisioning platform, and CRM to give the AI real-time account access during every interaction.
3
Go Live in 10–14 Days
Deploy on your highest-volume call types first. Full call logging, reporting, and CRM sync from day one.
Deflect 60–70% of routine inbound calls without degrading customer experience
Reduce average handle time on billing and account calls by 50%+
Improve first-contact resolution on technical triage with intelligent routing
Decrease churn through proactive, data-triggered retention outreach
Does Synthesys integrate with our BSS and billing systems?
Can it handle technical support calls, not just billing?
Can we use it for proactive churn prevention outreach?
Does it support number porting or SIM swap workflows?
What happens when a customer wants to escalate to a manager?
See What Your Contact Center Looks Like When AI Handles the Volume
Book a 30-minute call. We'll review your contact center split, show you where AI deflection delivers the most value, and walk you through what a deployment looks like.
