Synthesys

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AI Voice Automation for Telecom Providers

Modernize your call center, reduce costs, and deliver world-class support. Synthesys handles plan upgrades, troubleshooting, porting, and billing inquiries—instantly, across any language or region.

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Some companies our

team has worked with:

Solutions for

Telecom Providers

Billing & Plan Inquiries

Answer questions about charges, payment status, and plan options.

SIM & Device Activation

Guide users through SIM activation, device setup, or porting with real-time support.

Troubleshooting & Network Issues

Walk callers through automated triage workflows or schedule technician callbacks.

Upgrade Campaigns

Proactively reach out to customers with upgrade offers or add-on services.

Enterprise-grade telecom automation at scale

Telecom companies serve millions of customers with highly repetitive, high-stakes voice interactions. Synthesys is built to operate in this environment—answering in under 500ms, speaking 70+ languages, and supporting 10,000+ concurrent calls across inbound and outbound campaigns.

From MVNOs to Tier 1 carriers, Synthesys integrates with your BSS/OSS stack, CRM, billing platform, and support systems to unify customer experience across every voice touchpoint. It’s SOC 2 Pending, GDPR, and CCPA compliant—with audit logs, encryption, and failover routing built in.

Enterprise-grade telecom automation at scale

Enterprise-grade telecom automation at scale

Real-World Applications

Handle Billing Overflow

Answer common billing and usage questions without queueing or transfers.

Accelerate Activation & Porting

Help users complete device, SIM, or number setup through natural voice flows.

Proactive Customer Retention

Launch winback, upsell, or reactivation campaigns via outbound voice.

How it works

Build Telecom-Specific Voice Flows

We help design call logic for your billing, activation, and support use cases.

Integrate With Your Stack

Connect to your IVR, CRM, BSS/OSS, or ticketing system via secure APIs.

Deploy Across All Regions

Launch scalable s that serve every region and time zone.

Results you can expect

Handle 70–90% of support calls autonomously
<1s latency across 70+ languages and dialects
3–5x increase in activation and upgrade completion
Dramatic cost savings across inbound and outbound voice traffic

Integrations for everything

Synthesys comes ready to run out of the box. But if your business needs more, our ecosystem of CRM, sales, and support integrations connects you to the tools you already use - with over 200+ apps for whatever specialized features you might need.