Insurance carriers, MGAs, and brokers handle enormous volumes of routine inbound—quotes, renewals, FNOL, billing questions—on teams that were never sized for it. Synthesys automates the high-frequency, high-compliance interactions that consume your agents' time, so your best people focus on complex claims and high-value accounts.
Synthesys is trusted by:
First Notice of Loss (FNOL) Intake
Capture incident details, collect policyholder and third-party information, and initiate the claims workflow immediately—24/7, without overnight staffing.
Quote Requests & Lead Pre-Qualification
Handle inbound quote requests, collect required information, answer product questions, and transfer high-intent prospects to licensed agents for close.
Renewal & Retention Outbound
Proactively contact policies approaching renewal, confirm coverage needs, flag at-risk accounts, and schedule agent callbacks—before the policy lapses.
Billing & Policy Update Support
Process address changes, payment method updates, and billing enquiries without routing to a live agent—reducing handle time on your lowest-value interactions.
Capture Every FNOL Without Overnight Staffing
Incidents don't happen on business hours. Synthesys handles FNOL intake at 2am as accurately and compliantly as it does at 2pm.
Stop Losing Renewals to Slow Follow-Up
Automated outbound renewal campaigns mean no policy slips through without a touchpoint—and your agents focus on accounts that need human attention.
Reduce Agent Time on Routine Policyholder Calls
Billing enquiries, coverage questions, and simple policy updates don't need a trained agent. Automate them and reclaim your team's capacity for complex work.
1
We Script Your Insurance Flows
FNOL, quote intake, renewals, and billing—we design compliant call flows tailored to your lines of business and regulatory obligations.
2
We Integrate with Your Platforms
Connect Synthesys to your claims system, CRM, or dialer via secure API. We support most major insurance platforms including Guidewire, Salesforce Financial Services Cloud, and Applied Epic.
3
Go Live in 7–14 Days
Deploy with full call logging, compliance controls, and real-time reporting. Scale from a single workflow to your full contact center operation.
Handle up to 80% of policyholder inbound calls without a live agent
Capture FNOL data with zero delay—24/7, in 50+ languages
Increase renewal contact rates by 2–3x through consistent outbound execution
Reduce average handle time on routine calls by 60%+
Can Synthesys collect FNOL data that feeds directly into our claims system?
Is Synthesys compliant with insurance recording and data retention requirements?
Can it handle multilingual policyholders?
Can we use it for outbound renewal campaigns?
Does it support routing to licensed agents for regulated activities like quote binding?
Find Out How Many Calls You're Handling That AI Could Handle Better
Book a 30-minute call. We'll review your contact center volumes, identify the highest-ROI automation opportunities, and show you how quickly Synthesys deploys.
