Healthcare providers face growing appointment volume, staff shortages, and patient communication expectations that a front desk team alone cannot meet. Synthesys handles appointment scheduling, insurance verification, recall reminders, and after-hours calls automatically—so your clinical staff focus on patients, not phones.
Synthesys is trusted by:
Appointment Scheduling & Reminders
Book, confirm, reschedule, and remind patients automatically via voice or SMS—reducing no-shows and front desk time spent on scheduling calls.
Insurance Verification & Pre-Visit Intake
Collect patient information and insurance details before the appointment—reducing front desk admin on arrival and accelerating billing workflows.
Patient Recall & Preventive Care Outreach
Proactively contact patients due for check-ups, screenings, immunisations, or follow-up care—filling appointment slots before patients think to book elsewhere.
After-Hours Call Handling & Triage
Answer after-hours calls, triage urgency, provide relevant health service information, and route genuinely urgent matters to your on-call clinician.
Cut No-Show Rates with Automated Appointment Reminders
Automated reminder calls and messages at 48 hours and 24 hours before the appointment significantly reduce DNA rates—with reschedule options built in.
Fill Your Schedule with Proactive Recall Campaigns
Patients due for check-ups, screenings, or chronic disease management reviews contacted automatically—filling appointment slots before they go unused.
Handle After-Hours Calls Without On-Call Admin Staff
After-hours triage handles common queries, provides health service information, and routes only genuinely urgent calls to your on-call clinician.
1
We Design Your Patient Communication Flows
Scheduling, reminders, recall, insurance intake, and after-hours triage—all scripted to your practice type, clinical protocols, and escalation rules.
2
We Integrate with Your Practice Management System
Synthesys connects to your EMR, scheduling system, and phone stack via HL7/FHIR API or webhook—syncing patient data and appointment records in real time.
3
Go Live in 10–14 Days
Deploy on appointment reminders and after-hours handling first—the fastest wins—then expand to recall and pre-visit intake.
Reduce no-show rates by 30–50% through consistent automated appointment reminders
Handle up to 80% of scheduling-related calls without front desk involvement
Fill appointment slots proactively through automated patient recall campaigns
Manage after-hours call volume without overnight administrative staffing
Is Synthesys HIPAA compliant?
Does it integrate with our EMR or practice management system?
Can it handle patients with limited English proficiency?
What happens when a caller has a medical emergency?
Can it send post-visit follow-up and care plan reminders?
See What Your Practice Looks Like When Every Call Is Handled and Every Patient Recalled
Book a call with our team. We'll walk through your current patient communication workflow and show you where Synthesys makes the most immediate difference.
