Synthesys

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Synthesys for Government & Public Sector Services

Modernize citizen engagement, reduce contact center strain, and expand multilingual access to critical services—securely and at scale. Synthesys helps local, state, and federal agencies automate inbound and outbound phone communications across departments including utilities, permits, benefits, and emergency response.

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Some companies our

team has worked with:

Solutions for

Government Agencies & Public Institutions

Constituent Services & 311 Lines

Automate intake for common service requests: noise complaints, potholes, sanitation, public works.

Permits, Licenses & Records

Handle scheduling, application status, and document requests across building, zoning, and business services.

Utility Billing & Payment Support

Answer inquiries about water, electric, and municipal service billing, payment plans, and usage.

Emergency Response & Alert Distribution

Trigger automated voice alerts and coordinate citizen communications during weather events, outages, or public health crises.

Benefit Enrollment & Eligibility Screening

Support Medicaid, SNAP, and local program enrollment with multilingual status checks and appointment scheduling.

Enterprise-grade voice infrastructure built for the public good

Public agencies are held to a higher standard—and serve a broader, more diverse population—than private businesses. Synthesys enables governments to deliver real-time, accessible phone support in 20+ languages with latency under 500ms, all while maintaining full security, auditability, and compliance.

Synthesys integrates with public sector CRMs, case management systems, and legacy back-end platforms to extend access, improve equity, and ensure no constituent inquiry is left unanswered—no matter the department, volume, or time of day.

Enterprise-grade voice infrastructure built for the public good

Enterprise-grade voice infrastructure built for the public good

Real-World Applications

Public Works & Infrastructure

Automate reporting for broken streetlights, missed trash pickups, water line issues, and more.

Revenue & Taxation

Handle property tax questions, payment plan enrollment, and balance inquiries.

Transportation

Assist riders with schedules, ADA access, fare programs, and real-time alerts.

Public Health & Social Services

Offer appointment setting, eligibility screening, and outbreak guidance via automated calls.

Parks, Libraries, & Civic Engagement

Manage event RSVPs, facility reservations, and community programming inquiries.

How it works

Department-Specific Voice Logic

Tailor automated flows per department or agency function—from sanitation to health to housing.

Secure Systems Integration

Integrate Synthesys with Tyler Technologies, Accela, Salesforce Government Cloud, or homegrown legacy systems.

Launch in Phases or All at Once

Deploy multilingual, auditable AI phone flows with full control over escalation, routing, and service-level compliance.

Results you can expect

80–90% of constituent calls handled automatically
Lower call wait times across departments during peak demand
Improved engagement from non-English speaking populations
Greater compliance through logging, redaction, and audit trails

Integrations for everything

Synthesys comes ready to run out of the box. But if your business needs more, our ecosystem of CRM, sales, and support integrations connects you to the tools you already use - with over 200+ apps for whatever specialized features you might need.

Integrations for everything

FAQs

Is Synthesys secure enough for government data?

Can Synthesys handle multiple departments or cities?

Does Synthesys integrate with existing government systems?

Is Synthesys ADA and language access compliant?

How fast can we deploy?

Let Synthesys Handle the Phones

Improve access, expand language equity, and deliver government services with 21st-century infrastructure. Synthesys is the modern voice solution for public institutions.

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