Every Location Needs to Answer the Phone Professionally. Right Now, Most of Them Don't.
Multi-location brands lose customers every day to missed calls, inconsistent experiences, and locations that don't have the staff to handle inbound volume. Synthesys gives every location a professional, always-on voice presence—with brand-consistent scripting, centralised oversight, and the flexibility to handle local variations across your entire network.
Synthesys is trusted by:
Built for Franchise Networks & Multi-Location Operators
Centralised Inbound Handling Across All Locations
Handle calls for every location from a single platform—consistent brand voice, consistent experience, and none of the variability of individual location staff answering phones.
Appointment & Reservation Booking
Book appointments, take reservations, and confirm bookings across your network—automatically syncing to each location's calendar or POS system.
Lead Qualification & Local Routing
Qualify inbound enquiries and route them to the correct location, department, or staff member—reducing misdirected calls and missed follow-up.
Outbound Campaign Execution
Run local promotional campaigns, re-engagement outreach, and appointment reminders across your network from a single campaign manager.
Never Lose a Customer to a Missed Call
Synthesys answers every call at every location, every time—no more ringing out, no more voicemail, no more customers calling a competitor instead.
Enforce Brand Standards Across Your Entire Network
Every caller hears the same professional, on-brand experience—whether they're calling your flagship location or a single-operator franchise.
Run Network-Wide Promotions Without Franchisee Effort
Push promotional outbound campaigns across your entire location network centrally—without coordinating with individual franchisees.
1
We Map Your Network Flows
We configure call routing, booking logic, and escalation rules for your franchise structure—central oversight with local flexibility.
2
We Connect to Your POS and Booking Systems
Synthesys integrates with most franchise management platforms, POS systems, and booking tools used across your network.
3
Roll Out Across Your Network
Deploy to your top locations first or launch network-wide. Central reporting gives you visibility across every location from day one.
Results you can expect
Answer 100% of inbound calls across every location, 24/7
Consistent brand experience across your entire franchise network
Centralised reporting on call volume, booking rates, and escalations per location
Reduce per-location staffing costs for inbound handling
Integrations for everything
Synthesys comes ready to run out of the box. But if your business needs more, our ecosystem of CRM, sales, and support integrations connects you to the tools you already use - with over 200+ apps for whatever specialized features you might need.
FAQs
Can each location have its own specific script or booking rules?
Does it integrate with franchise-specific POS or management platforms?
Can the franchisor see call data across all locations?
What happens for calls that need a human at a specific location?
How quickly can we deploy across a large network?
See What Consistent, Always-On Inbound Handling Does for Your Network
Book a call with our team. We'll walk through your franchise structure and show you how Synthesys deploys across a multi-location network.
