Multi-location brands lose customers every day to missed calls, inconsistent experiences, and locations that don't have the staff to handle inbound volume. Synthesys gives every location a professional, always-on voice presence—with brand-consistent scripting, centralised oversight, and the flexibility to handle local variations across your entire network.
Synthesys is trusted by:
Centralised Inbound Handling Across All Locations
Handle calls for every location from a single platform—consistent brand voice, consistent experience, and none of the variability of individual location staff answering phones.
Appointment & Reservation Booking
Book appointments, take reservations, and confirm bookings across your network—automatically syncing to each location's calendar or POS system.
Lead Qualification & Local Routing
Qualify inbound enquiries and route them to the correct location, department, or staff member—reducing misdirected calls and missed follow-up.
Outbound Campaign Execution
Run local promotional campaigns, re-engagement outreach, and appointment reminders across your network from a single campaign manager.
Never Lose a Customer to a Missed Call
Synthesys answers every call at every location, every time—no more ringing out, no more voicemail, no more customers calling a competitor instead.
Enforce Brand Standards Across Your Entire Network
Every caller hears the same professional, on-brand experience—whether they're calling your flagship location or a single-operator franchise.
Run Network-Wide Promotions Without Franchisee Effort
Push promotional outbound campaigns across your entire location network centrally—without coordinating with individual franchisees.
1
We Map Your Network Flows
We configure call routing, booking logic, and escalation rules for your franchise structure—central oversight with local flexibility.
2
We Connect to Your POS and Booking Systems
Synthesys integrates with most franchise management platforms, POS systems, and booking tools used across your network.
3
Roll Out Across Your Network
Deploy to your top locations first or launch network-wide. Central reporting gives you visibility across every location from day one.
Answer 100% of inbound calls across every location, 24/7
Consistent brand experience across your entire franchise network
Centralised reporting on call volume, booking rates, and escalations per location
Reduce per-location staffing costs for inbound handling
Can each location have its own specific script or booking rules?
Does it integrate with franchise-specific POS or management platforms?
Can the franchisor see call data across all locations?
What happens for calls that need a human at a specific location?
How quickly can we deploy across a large network?
See What Consistent, Always-On Inbound Handling Does for Your Network
Book a call with our team. We'll walk through your franchise structure and show you how Synthesys deploys across a multi-location network.
