Banks and credit unions are running high-volume contact centers on legacy IVR systems, expensive offshore agents, and Genesys infrastructure that wasn't built for AI. Synthesys deploys directly into your existing telephony stack—cutting cost-per-call, eliminating hold times, and handling card activations, loan pre-screening, and account servicing without replacing a single system.
Synthesys is trusted by:
Card Activation & Setup
Securely verify cardholder identity and activate credit or debit cards over voice—fully automated, available 24/7, compliant with KYC and GDPR requirements.
Loan Pre-Screening & Application Intake
Collect applicant data, answer eligibility questions, and qualify prospects in real time—reducing time-to-decision and front-loading your loan pipeline.
Contact Center Deflection & Overflow
Handle routine inbound enquiries—balance checks, payment due dates, branch hours, product questions—without routing them to a live agent.
Proactive Outbound Campaigns
Reach cardholders with credit limit offers, product cross-sells, renewal reminders, and fraud notifications via outbound voice—at scale, in any language.
Replace Expensive IVR with Conversational AI
Retire your legacy touch-tone IVR and let callers speak naturally—Synthesys understands intent, handles the request, and escalates only when needed.
Reduce Cost-Per-Call on High-Volume Queues
Card activation, payment reminders, and account verification are high-frequency, low-complexity calls—exactly what voice AI handles best.
Run Outbound Campaigns Without Adding Headcount
Cross-sell personal loans to existing card customers, push promotional offers, and follow up on incomplete applications—automatically, compliantly, and at scale.
1
We Map Your Call Flows
We review your current IVR logic, contact volumes, and compliance requirements to design AI voice flows that match your existing processes.
2
We Connect to Your Stack
Synthesys integrates with your telephony platform, core banking system, or CRM via secure API—no rip-and-replace required.
3
You Go Live in Under 14 Days
Deploy with full call logging, compliance controls, and real-time analytics from day one. Pilot a single queue or launch across your full contact center.
Reduce cost-per-call by 50–70% on transactional inbound queues
Activate cards and verify identity in under 60 seconds, around the clock
Handle 10,000+ concurrent calls without additional staffing
Increase cross-sell conversion by 25%+ through consistent outbound execution
Does Synthesys integrate with Genesys or Avaya?
How does Synthesys handle compliance and call recording obligations?
Can Synthesys handle KYC or identity verification calls?
How quickly can we go live?
Does it support multiple languages?
See Exactly How Much Your Contact Center Could Save
Book a 30-minute session with our team. We'll map your call volumes, show you where AI handles it best, and give you a deployment timeline—no generic demo.
