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AI Automation for Debt Collection & Recovery Teams

Recover more, faster—without overwhelming your agents. Synthesys automates payment reminders, delinquency follow-up, settlement negotiation initiation, and dispute routing—24/7, in 50+ languages, with full compliance.

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Some companies our

team has worked with:

Debt Recovery Call

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JORDAN

Hello

KATE (AI Assistant)

HimayispeakwithJordanKent?

JORDAN

Yeah,who'sthis?

KATE (AI Assistant)

MynameisKateandI'mcallingfromCreativeRecoveryonarecordedline.Thisisanattempttocollectadebtandanyinformationobtainedwillbeusedforthatpurpose.Howareyoudoingtoday?

JORDAN

Uh,Whyareyoucallingme?Idon'toweanyoneanything.

KATE (AI Assistant)

Iunderstandthismaycomeasasurprise.I'mcallingregardinganoutstandingbalanceof$2,143.32withMaslowMarketing,whichwasplacedwithourofficeforcollection.I'dliketogooverthedetailswithyoutoseewhatwecandotohelpresolvethis.

JORDAN

Resolvethis?I'mnotpayinganything.Ialreadytoldthemthat.

KATE (AI Assistant)

Itotallyhearyourfrustration,andIwanttohelpyouputthisbehindyou.Ignoringitwon'tmakeitgoaway,andI'dliketoavoidthisescalatingtofurtheraction.Ifthere'sbeenamistakeorifyou'refacingfinancialhardship,I'mheretoworkwithyou.CanIaskareyoudisputingthedebtorisittheamountthatconcernsyou?

JORDAN

Uh,yeah,I'mdisputingit.Idon'tthinkIshouldhavetopayit.Theychargedmeunfairly.It's...theycharge...theychargedmetoomuch.

KATE (AI Assistant)

Thanksforsharingthat.Ifyoubelievepartofthebalanceisincorrect,wecanabsolutelylookintothat.Icannoteyourdisputeandsendvalidationdocumentsforyourreview.Thatbeingsaid,resolvingevenpartofthisnowcanhelpavoiddamagetoyourcreditorfurthercollectionactivity.

JORDAN

Yeah,Ican'tpaythat.I...Idon'thavethemoneyforitnow.

KATE (AI Assistant)

Totallyunderstood.Alotofpeopleareinthesameboatrightnow.Let'sseewhatwecando.Ifafullpaymentisn'trealistic,wemaybeabletosetupasettlementorpaymentplanthatworksforyourbudget.Uh,evenhalftheamounttostartcanshowgoodfaith.

JORDAN

So,Icanpayyouhalftheamount?

KATE (AI Assistant)

Dependingonapproval,wemaybeabletosettlefor50%ofthebalanceifyoucanpaytoday.ThatwouldstopfurthercallsuntilJanuary6th.Wouldthatbesomethingyoucouldmanage?

JORDAN

Maybe,but,Iwantthisallinwriting.

KATE (AI Assistant)

Absolutely,we'll sendyouawrittenagreementviaemailormailbeforeanypaymentisprocessed.Nosurprises.I'llnoteyourrequestnow.I'mgoingtotransferyoutothepaymentsdepartmentnowtohandletherestofthedetails.ThanksagainJordan,Iappreciateyoutakingthetimetodayandi'llbeintouchsoonwiththenextsteps.Takecare.

JORDAN

Okay.

Solutions for

Collection Agencies & In-House Recovery Teams

Payment Reminder & Follow-Up

Run automated outreach for upcoming, late, or missed payments.

Settlement Offer Campaigns

Engage eligible accounts with pre-approved offers or custom options via voice.

Dispute & Compliance Routing

Identify consumer disputes or cease requests and escalate per regulation.

Multilingual, Multi-Portfolio Support

Handle inbound and outbound across portfolios, verticals, and regions with 50+ languages.

Secure, scalable automation for modern collections

Collections is about consistency, compliance, and speed. Synthesys helps teams increase daily outreach volume without increasing compliance risk or agent fatigue. Every voice interaction is scripted, logged, encrypted, and aligned with FDCPA, TCPA, and regional mandates.

Synthesys integrates with your debt recovery CRM or case manager to streamline contact, qualification, and conversion. From first contact to final follow-up, Synthesys ensures no payment opportunity is missed.

Secure, scalable automation for modern collections

Secure, scalable automation for modern collections

Real-World Applications

Recover More With Voice

Reach consumers in real-time with payment plan options, reminders, or next steps.

Automate Settlement Engagement

Push pre-qualified settlement offers to eligible debtors without agent effort.

Flag Disputes or Legal Language

Auto-tag and route calls involving sensitive language or regulatory triggers.

How it works

Script Compliant Voice Flows

Flows aligned with your strategy, escalation logic, and legal review.

Integrate With Your Platform

Connect Synthesys to Simplicity, TLOxp, DebtPayPro, or your internal tools.

Deploy with Oversight

Launch multilingual, audit-logged outreach with regulatory controls.

Results you can expect

2–4x more outreach volume without additional staff
Increase in right-party contact (RPC) and PTP rates
Reduction in agent burnout and compliance risk
Better conversion on settlement campaigns

Integrations for everything

Synthesys comes ready to run out of the box. But if your business needs more, our ecosystem of CRM, sales, and support integrations connects you to the tools you already use - with over 200+ apps for whatever specialized features you might need.