Homeowners with a broken fridge, washing machine, or oven want a technician booked today—not a callback tomorrow afternoon. Synthesys answers every inbound call, qualifies the appliance and fault, books the repair visit, and manages your follow-up workflow—so your technicians stay busy and your customers stay loyal.
Synthesys is trusted by:
Repair Enquiry Intake & Booking
Handle inbound repair calls, collect appliance type, brand, age, and fault description, and book the service visit into your technician schedule immediately.
Parts Availability & Return Visit Scheduling
Notify customers when parts arrive and schedule the return visit automatically—keeping repairs moving without manual coordination.
Warranty & Service Plan Outreach
Contact customers after a completed repair with warranty information and extended service plan offers—turning a one-off job into ongoing revenue.
After-Hours Call Handling
Answer calls outside business hours, capture job details, and book appointments for the next available slot—so no lead goes to voicemail overnight.
Book the Repair Before the Customer Calls a Competitor
Every inbound call gets an immediate response—appliance details collected, job booked, appointment confirmed before the call ends.
Keep Repairs Moving When Parts Are on Order
Synthesys notifies customers of parts arrival and books the return visit automatically—so jobs don't stall and customers don't chase you.
Turn One-Off Repairs into Ongoing Service Relationships
Post-repair calls with warranty information and service plan offers convert a proportion of repair customers into recurring revenue—automatically.
1
We Build Your Intake and Follow-Up Flows
Repair booking, parts arrival notifications, return visit scheduling, and post-repair outreach—all configured to your appliance types and service workflow.
2
We Connect to Your Scheduling System
Synthesys integrates with Jobber, ServiceTitan, or your current scheduling and CRM tools—syncing appointments and job details in real time.
3
Go Live in Under 2 Weeks
Start with inbound booking for immediate impact and add post-repair follow-up automation from there.
Answer 100% of inbound calls and book repairs without customers going to voicemail
Reduce parts-delay customer churn through proactive communication
Increase service plan attachment through automated post-repair outreach
Handle after-hours enquiries and book next-day appointments overnight
What appliance and fault information does Synthesys collect from callers?
Can it notify customers when a part arrives and schedule the return visit?
Does it integrate with our scheduling system?
Can it handle manufacturer warranty repair bookings differently from out-of-warranty jobs?
Does it work for multi-brand repair businesses?
See What Answering Every Call Immediately Does for Your Booking Rate
Book a call with our team. We'll show you how Synthesys handles your inbound and follow-up workflow and what it means for your technician utilisation.
