The Smartest Admissions Teams Are Already Using Synthesys

College admissions are more competitive than ever. From application deadlines to campus tours, prospective students and families expect instant answers and personalized support. Yet many admissions teams still rely on outdated call centers, voicemail, or limited staffing. This results in long wait times, missed inquiries, and frustrated applicants. The smartest admissions teams, however, are turning to Synthesys AI voice to provide round-the-clock, scalable, and student-friendly communication.

Why Admissions Calls Can’t Be Missed

Every missed call in admissions represents more than a lost opportunity—it’s a potential lost enrollment. Harvard Business Review highlights that delays in communication are a key driver of customer disengagement. For higher education, disengagement means prospective students exploring other schools.

When admissions teams fail to respond quickly, the consequences ripple:

• Declining Yield Rates: Students who don’t feel supported are more likely to enroll elsewhere.

• Frustrated Families: Parents making financial and housing decisions expect clarity on demand.

• Damaged Reputation: Word of mouth spreads quickly in the digital era, especially in education forums and social media.

How AI Voice Elevates Admissions Engagement

Synthesys transforms how admissions teams handle inquiries by offering:

• 24/7 Call Handling: Students worldwide receive immediate support, regardless of time zone.

• Smart Routing: Calls are directed instantly to financial aid, housing, or academic departments.

• Application Status Updates: Automated systems provide real-time answers on application progress.

• Multilingual Support: With 70+ languages, international applicants feel included and supported.

Gartner projects that AI-enabled engagement will boost service efficiency in education and other sectors by more than 25% by 2026.

The Cost of Outdated Admissions Processes

Colleges that stick to manual call systems or voicemail create unnecessary barriers. McKinsey reports that 76% of consumers expect real-time, personalized communication. In higher education, this means families will disengage if they don’t receive immediate answers about applications, tuition, or campus visits.

A Real-World Example

One private university deployed Synthesys during its admissions season. Over 8,000 applicant calls were processed in a single week, with average wait times under one second. Families received instant updates on application statuses and financial aid deadlines, leading to a 12% improvement in enrollment yield. The system not only reduced staff burden but also increased student satisfaction across the board.

Why Synthesys Is Built for Admissions Teams

Synthesys provides telecom-grade AI voice infrastructure with CRM integration, sub-500ms latency, and secure data handling. Whether managing campus tours, financial aid questions, or application updates, admissions offices using Synthesys offer a level of responsiveness that builds trust. In a world where students weigh options quickly, AI voice gives schools a decisive advantage.

Diagram

flowchart LR
A[Prospective Student Calls Admissions] --> B{Manual Call Handling}
B -->|Voicemail / Long Wait| C[Frustrated Student]
C -->|Enrolls Elsewhere| D[Lost Enrollment]

A --> E{Synthesys AI Voice}
E -->|Instant Answers & Routing| F[Satisfied Student]
F -->|Enrollment Secured| G[Increased Yield Rate]

ALT text: Flowchart comparing manual admissions systems that lose students versus Synthesys AI voice that improves yield.

Stock Image

ALT text: University students walking on campus, symbolizing successful admissions outcomes.

SME Pull-Quote

“Admissions teams that adopt Synthesys capture more enrollments by meeting students where they are—with instant, personalized support.” — Firstname L. — Synthesys Research

Author Box

Firstname L. — Synthesys Research

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Compliance Banner

For detailed audits, certifications, and data-handling practices see https://synthesys.app/compliance.