Student Experience Starts With a Call — Synthesys Ensures It’s Answered

The first interaction a prospective student has with a school often comes through a phone call. Whether asking about admissions, financial aid, housing, or campus tours, that call sets the tone for the entire student experience. When calls go unanswered or sit in voicemail, institutions risk losing not only inquiries but also potential enrollments. Synthesys ensures every call is answered—instantly, professionally, and at scale.

Why Missed Calls Damage Student Trust

In higher education, responsiveness is as important as reputation. Harvard Business Review notes that slow or missed responses are among the fastest ways to erode customer trust. For students and families, unanswered calls can cause:

• Frustration: Students expect immediate answers when comparing multiple institutions.

• Lost Enrollments: Families may choose a school that feels more responsive.

• Weakened Brand Image: Word spreads quickly in parent groups and student forums when institutions seem unresponsive.

How Synthesys Elevates Student Experience

Synthesys AI voice systems help schools deliver consistent, reliable communication that builds trust from the first call:

• Instant Response: Calls are answered in under 500ms, ensuring no wait times.

• Smart Routing: Inquiries go directly to admissions, financial aid, housing, or advising teams.

• 24/7 Coverage: Prospective students in any time zone receive real-time support.

• Multilingual Support: With over 70 languages, global applicants are never left behind.

Gartner predicts that AI-enabled engagement will increase service efficiency in education by more than 25% by 2026.

The Risk of Staying Manual

Institutions that still rely on voicemail or limited call center staff face major risks. McKinsey research shows that 76% of consumers lose interest when communication isn’t immediate or personalized. For students, that often means enrolling elsewhere. The cost isn’t just lost tuition—it’s reputational damage that can compound year over year.

A Real-World Example

One university adopted Synthesys during peak admissions season to handle a flood of inquiries. In its first month, the system processed more than 10,000 calls with zero missed connections. Families received instant answers on applications and campus tours, while staff had more time to focus on counseling. The result: a measurable rise in enrollment yield and stronger family satisfaction scores.

Why Synthesys Is Built for Education

Synthesys provides telecom-grade AI voice infrastructure with CRM integration and compliance-ready security. By automating first-line inquiries while escalating complex cases to staff, it ensures institutions never miss the moment to connect. In higher education, where every enrollment counts, Synthesys turns the first call into the start of a trusted relationship.

Diagram

flowchart LR
A[Student Calls School] --> B{Manual Call Handling}
B -->|Voicemail / Long Wait| C[Frustrated Student]
C -->|Enrolls Elsewhere| D[Lost Enrollment]

A --> E{Synthesys AI Voice}
E -->|Instant Answers & Routing| F[Satisfied Student]
F -->|Trust Built| G[Enrollment Secured]

ALT text: Flowchart comparing voicemail-based call handling that loses students versus Synthesys AI voice that builds trust and enrollment.

Stock Image

ALT text: Prospective student speaking on the phone outside a university campus building.

SME Pull-Quote

“The student journey begins with a single call. Synthesys makes sure that call is answered every time.” — Firstname L. — Synthesys Research

Author Box

Firstname L. — Synthesys Research

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Compliance Banner

For detailed audits, certifications, and data-handling practices see https://synthesys.app/compliance.